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Your satisfaction is our top priority. ALL HAIR PRODUCTS (NOT HAIR EXTENSIONS) We will gladly replace any item that you order that you received in damaged condition. We do not offer returns or exchanges for any other reason other then damage item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at with pictures included. REFUNDS ARE NOT RENDERED FOR ANY REASON. 

Where is your business based?

 We are located in Los Angeles, CA.

Do you have a store front? I want to come in and feel the quality of the hair?

YES..We are a Salon Boutique, but at this time orders are unavailable for in person purchase. C17 PRODUCTS Can Be Ordered Online Only!


How long is processing, shipping, and handling? Can I pick up my order?


Most orders are processed and prepared to ship within 24-48 hours. Weekends, holidays, and during sales, there may be a delay of an additional 1-3 days. Certain sales may have even longer processing times, and that information will be detailed on that given sale. 


 5-8 business days for shipping and MOST priority shipping will be received within 5 days. USPS Carrier delays are not the responsibility of THECLOSET17.

SHIPPING DOES NOT INCLUDE HOLIDAYS OR WEEKENDS (Friday counts as the weekend and holiday orders do require an additional couple of days)

DO NOT book appointments based on shipping time as accidents and delays can occur with shipping.  


How do I track my order?

 Once your order is received and checked for quality control, your order will be shipped to the address provided. An email will be sent stating your C17 Products are on the way!! We use for shipping.


What is your Return and Exchange Policy?

Due to Pre-Ordering and Intensive Treatment of Hair Extensions, at this time Returns and Exchanges Do Not Apply. 

Due to the nature of our products ALL SALES ARE FINAL.


 Damages/Returns/Lost Packages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your package does not successfully deliver and is mailed back to THE CLOSET17, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (apt/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.  We also do not guarantee that your item will be the same price as your original order.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. C17 Hair Extensions does not take responsibility for lost, misplaced, or incorrectly delivered shipments.
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