Your satisfaction is our top priority. We will gladly replace any item that you order that you received in damaged condition. We do not offer returns or exchanges for any other reason other then damage item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at with pictures included.REFUNDS ARE not rendered for any reason. 

Where is your business based?

 We are located in Los Angeles, CA.

Do you have a store front? I want to come and feel the quality of the hair?

YES..We are a Salon Boutique, but at this time orders  are unavailable for in person purchase. C17 PRODUCTS Can Be Ordered Online Only!

How long is processing, shipping, and handling? Can I pick up my order?

 Please allow 24-48 hrs for processing (does not include shipping time)

5-8 business days for shipping

SHIPPING DOES NOT INCLUDE HOLIDAYS OR WEEKENDS  (Friday counts as the weekend and Holiday orders require additional days)

Do NOT book appointments based on shipping time as accidents and delays can occur with shipping.  

How do I track my order?

 Once your order is received and checked for quality control, your order will be shipped to the address provided. An email will be sent stating your C17 Products are on the way!!

What is your Return and Exchange Policy?

Due to Pre-Ordering and Intensive Treatment of Hair Extensions, at this time Returns and Exchanges Do Not Apply. 

Due to the nature of our products ALL SALES ARE FINAL

 Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.